Our approach
A consistency-first model
Most breakdowns in support come down to one thing: who turns up, and whether they keep turning up. We built Meridian around the opposite.
The same people
Consistent workers who know the person and are known by them. When the faces stop changing, trust has room to build and progress has somewhere to grow.
Matched, not assigned
We write each role around a specific person: their interests, their routines, and what a good match looks like. We hire for that match rather than to fill a gap.
Prepared before day one
Workers are briefed on routines, preferences and what good support looks like before they arrive. No one walks in cold and no one has to start from scratch.
We stay when it's hard
When behaviour escalates, we lean in and work the problem alongside the family. We don't step back and we don't hand the person back.
Founder-led
Every new person starts with our founder
We’re founder-led in a literal sense. Before any support worker is introduced, our founder works the first shifts himself and learns the routines, the triggers and what good support looks like for that person first-hand.
It means we know the match is right before anyone else steps in, and it sets the standard the rest of the team works to. That’s deliberate, and it stays that way as we grow.
Getting started
How working with us begins
Get in touch
Call us or send an enquiry. Tell us a little about the person and what they need.
Meet and greet
We sit down together, usually over a coffee, to understand the situation and whether we're the right fit.
Our founder works the first shifts
Before any worker steps in, our founder supports the first shifts himself. That's how we know the match is right.
Your matched worker begins
We introduce a worker chosen for this person, briefed and prepared, and they keep coming back.
Let's talk about the right support
Tell us a little about the person and what they need. We'll take it from there.